Customer Lending Specialist

Aldermore Group – why we exist

Let us tell you a bit about us

We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.

We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Let us tell you a bit about the opportunity

This is an exciting opportunity to join our Commercial & Corporate Lending team as a Customer Lending Specialist, playing an important role in helping lending transactions move smoothly from origination through to completion.

You’ll step in when a case needs more than standard processing, using your judgement to resolve exceptions, interpret complex information and keep transactions moving safely and professionally. Whether that’s an adverse search, an issue with documentation, a valuation query or something that simply doesn’t look right, you’ll help determine the right next step.

You’ll work closely with Originators, Relationship Managers, Structuring, Credit, Customer Administrators and operational teams. You’ll also engage with customers, brokers and third parties where specialist explanation or problem-solving is needed.

It’s a varied role where your judgement can make a real difference to both the customer experience and the quality of our lending journey.

What will your day look like?

• Own complex escalations: Take responsibility for cases where information is adverse, missing, contradictory or non-standard, using your judgement to find the right way forward.
• Keep lending moving: Review cases throughout origination and fulfilment, resolving issues and confirming when transactions are ready to progress.
• Provide specialist oversight: Review work prepared by Customer Administrators where additional judgement is required and provide clear direction when something needs further investigation.
• Work through complex issues: Interpret areas such as adverse searches, KYC/CDD concerns, ownership mismatches, valuations, legal and security matters and unusual case information.
• Support customers and brokers: Step into conversations where specialist knowledge, explanation or issue resolution is needed, working alongside the BDM or Relationship Manager where appropriate.
• Bring people together: Coordinate with Credit, Legal, Property Risk, valuers, solicitors and other specialists to remove blockers and maintain momentum.
• Protect quality and customer outcomes: Make sure decisions are supported by appropriate evidence and that the customer journey remains controlled, professional and timely.
• Make things better: Identify recurring issues or delays and help improve processes, controls and ways of working across origination and fulfilment.

What do we expect from you?

• Experience working within lending, origination, fulfilment or a related environment where you’ve had to apply judgement rather than simply follow a process.
• The confidence to interpret complex, incomplete or conflicting information and determine the appropriate next step.
• An understanding of the checks and documentation involved in progressing lending transactions and the ability to recognise when specialist input is required.
• Strong problem-solving skills, with the ability to take ownership of issues and keep cases moving while maintaining appropriate controls.
• The confidence to communicate clearly with customers, brokers, colleagues and third parties, including when explaining complex or sensitive issues.
• Good stakeholder skills and the ability to work collaboratively across Relationship Management, Credit, Structuring and Operations.
• Strong attention to detail, particularly when reviewing information, evidence and documentation that supports important decisions.
• A customer-focused mindset, balancing a positive experience with the need for sound judgement, quality and appropriate risk management.  

What can you expect from us?

• A hybrid working policy, 2 days per week onsite in one of our offices
• A friendly and flexible culture, the same as how we work with our customers.
• A growing organisation that means there’s lots of opportunities to progress
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.

Still curious?

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

Please note that we have a thorough referencing process, which includes criminal record checks.