Head of Credit Restructuring

Let us tell you a bit about the opportunity

As Head of Credit Restructuring, you’ll lead a team of specialists dedicated to supporting customers experiencing financial difficulty, ensuring fair outcomes while protecting the Bank’s interests.

You’ll play a critical role in safeguarding the Bank’s capital by developing and delivering effective restructuring strategies that balance customer needs with robust risk management, in line with Aldermore’s risk appetite.

Working closely with senior leaders across Risk, Operations, Finance and Commercial functions, you’ll help shape the Bank’s approach to distressed debt management, emerging credit risks and regulatory change. This is a high-impact leadership role, offering the opportunity to influence strategic decision-making, strengthen governance frameworks and deliver sustainable outcomes for both customers and the business.

What will your day look like?

Reporting to the Chief Credit Officer & Financial Risk Director, you'll lead Aldermore's approach to credit restructuring and recoveries,  supporting good customer outcomes while protecting the Bank's capital position.

Key responsibilities include:

• Leading a team of restructuring specialists, supporting customers who are experiencing financial difficulty while supporting fair, sustainable and commercially effective outcomes.
• Developing and overseeing restructuring strategies that mitigate risk, protect the Bank's capital and align with Aldermore's risk appetite.
• Monitoring portfolio performance, arrears trends and emerging credit risks, providing insight and recommending proactive risk mitigation actions.
• Owning key IFRS 9 impairment controls and governance processes, including Stage 3 identification, assessment, reporting and oversight.
• Acting as the senior Credit Risk lead for restructuring and recoveries, engaging with Executive and Board committees, regulators, Compliance and Internal Audit.
• Building strong partnerships across Credit, Operations, Finance and Commercial teams to influence early interventions, strengthen governance and drive continuous improvement across the customer journey.

This role also forms a key part of the Credit Risk Senior Leadership Team, helping to shape strategy, share best practice and foster a culture of continuous learning and improvement.

What do we expect from you?

This is a role where technical expertise and strong leadership go hand in hand. You'll be supporting customers through some of the most challenging periods in their business journey, often involving both financial and personal pressures. We’re looking for a leader who can bring commercial insight, sound judgement and a calm, empathetic approach, helping their team navigate complex situations while delivering fair and sustainable outcomes.

To be successful in this role, you'll bring:

• Significant experience in Credit Restructuring across SME lending portfolios, including Commercial Real Estate, Asset Finance and Business Lending.
• Strong technical knowledge of secured and unsecured lending products, together with a deep understanding of distressed debt management and restructuring strategies.
• Extensive knowledge of IFRS 9 impairment frameworks and credit loss provisioning methodologies.
• Strong understanding of FCA regulation, Consumer Duty and customer forbearance requirements, with a track record of delivering fair customer outcomes.
• Proven leadership experience within a regulated financial services environment, including leading high-performing specialist teams through complex and sensitive customer situations.
• The credibility and influencing skills to engage, challenge and advise senior stakeholders, Executive Committees, Risk Committees and Boards.

Most importantly, you'll be a resilient and authentic leader who can inspire confidence, support colleagues through challenging decisions, and foster a culture of accountability, learning and customer-focused outcomes.

What can you expect from us?

At , you'll be part of a business where specialist expertise is valued, and where colleagues are empowered to make a real difference.

In return, you'll benefit from:

• Competitive salary and benefits package.
• Hybrid working
• Generous holiday entitlement.
• Pension scheme.
• Private medical insurance.
• Career development and progression opportunities.
• A collaborative and inclusive culture.

Let us tell you a bit about us

We're Aldermore, the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.

We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their start-ups; we give first timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers choose MotoNovo Finance every week to buy their next car, van or motorbike.

Whatever your background, if you're looking to make an impact within a bank that's built on expertise, ambition and helping customers achieve more, we'd love to hear from you.