Technical Support Specialist – M365 Product

Please note this is an office based role Monday to Friday, covering in attendance from 08:30 to 17:00 on a rota basis. 

Let us tell you a bit about us 

We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.  

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose. 

Let us tell you a bit about the opportunity 

Join our newly created ‘Workplace Services’ team within our Technology function and be part of an exciting journey to build on-site collaboration workspaces and a modern learning environment within each of our office locations, improving the digital literacy of our colleagues across the Group.  

The role provides on-site coverage for the Colleague Experience Tech-Bar, introducing a walk-up service, liaising directly with colleagues to provide help and support (including, but not restricted to deskside support activities), developing and delivering training through 1:1’s, lunch and learn and planned training sessions. 

As a product evangelist for the Microsoft 365 product suite you’ll have a broad understanding of the entire suite and possess the ability to identify opportunities for innovation within the workplace, driving a measured adoption of M365 across the group. These new roles represent a move to a service-orientated approach – shifting from reactive hardware ‘break-fix’ to proactive 365 product evangelist and coach.  

What will your day look like? 

• A front of house technology and product owner role, owning & developing a tech-bar style proposition across our office locations  
• M365 product evangelist, listening to users and providing solutions and inputs into the CX roadmap for enhancements 
• Collaborate with the Product Head and Business Change Specialist on constructing a roadmap of learning events for our colleagues to break down the unknown and enabling a work “smarter not harder” ethos. 
• Deliver various learning strategies to our colleagues via various means: 1-2-1, group lunch and learns, potential hackathons to solve business challenges 
• Collaborate with the Product Head on the M365 roadmap, understanding upcoming developments, ensuring alignment with Business Change Specialist on communications and readiness to support any queries 
• Understand and drive adoption of all of Microsoft accessibility features, reducing risk across the platform by providing a place for users to interact with & training material to learn best practice ways of workings 

What do we expect from you? 

• A technical evangelist for the Microsoft 365 (M365) product suite with a broad understanding of the suite and all associated services), identifying opportunities for innovation within the workplace, driving a measured adoption of M365 across the group 
• Strong communication skills, and the ability to explain complex technical concepts to none-technical colleagues and users, on an individual and group basis. Ability to convey information clearly and precisely 
• Proven experience to drive user engagement using demonstratable techniques to encourage adoption and usage of M365 tools, including participation and feedback loops 
• Experience in a similar colleague-facing tech role – ideally working in a Tech Bar or similar ‘front of house’ operation. 
• Proactive approach in taking ownership of customer issues ensuring they are resolved in a timely manner. Able to work independently as well as within a team 
• A solution focused approach to problem solving, with experience identifying and driving improvements to build a 5 star service 

What can you expect from us? 

• A friendly and flexible culture, the same as how we work with our customers. 
• A growing organisation that means there’s lots of opportunities to progress 
• A drive for continuous improvement, which you will be empowered to get behind from day one.  
• And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.   

Still curious?  

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.  

Please note that we have a thorough referencing process, which includes criminal record checks